Privacy Policy

We collect information in three ways: information you give us directly, information collected automatically as you browse, and information passed to us by third parties.

Information you give us:

• Name, phone number and email, when you submit the contact form
• Suburb, service requested, urgency and message details from the contact form
• Any other information you provide when you contact us by phone or in person, such as details about the air conditioning issue at your property

Information collected automatically:

• Cookies and usage data, including page views, time on page and scroll depth
• Device information, including browser, operating system, IP address and screen resolution
• Approximate location based on IP address, used only to understand general visitor geography, not to identify you personally

Information from third parties:

• Call metadata from WildJar, our call-tracking provider, when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms, if you arrived at this website via a paid advertisement

We do not collect sensitive information such as health records, financial account details or government identifiers through this website, and we do not ask for this kind of information in the contact form.

We use the information we collect for specific, limited purposes, and we do not use it for any purpose beyond what is described here.

• To respond to your contact form submission or phone call and arrange a quote or booking
• To book and complete air conditioning work for your property, including scheduling a technician and confirming pricing before we start
• To provide workmanship guarantee service or follow-up if you become a customer
• To improve the website and understand which pages help visitors, using Google Analytics
• To attribute marketing channels, using WildJar call tracking and Google Tag Manager, so we understand which advertising or search activity leads to genuine enquiries
• To comply with legal obligations, such as tax records and licence reporting to the relevant Queensland authorities

We only share data with the services that keep this website and our business running, and only to the extent needed for them to perform their function.

• Cloudflare hosts the website and protects it from malicious traffic. Processing occurs in the United States, with a global edge presence. See Cloudflare's own privacy policy for details of how they handle data.
• Google Analytics 4 and Google Tag Manager analyse how the website is used and help us understand which pages are useful to visitors. Processing occurs in the United States. See Google's privacy policy for details.
• WildJar tracks which marketing channel a phone call came from, so we understand what is working. Processing occurs in Australia. See WildJar's privacy policy for details.
• Our lead-management system receives contact form submissions, for the sole purpose of responding to your enquiry.

We do not share your data with any other third party, and we do not sell your data to anyone. We do not use Facebook or Meta pixels, remarketing audiences, heatmap or session-recording tools, newsletter platforms, or any finance or buy-now-pay-later provider on this website, because this business does not run or embed any such service.

Cookies are small text files stored on your device when you visit a website. This website uses cookies for analytics and tag management, which help us understand how the site is used, such as which pages visitors read and how long they stay. You can disable or delete cookies in your browser settings at any time, though some website features, such as certain analytics-driven functionality, may not work as intended if you do. Most browsers explain how to manage, block or clear cookies in their help or settings menu, and this is generally the same regardless of which website you are visiting.

• Contact form submissions: retained for 7 years, matching Australian business record-keeping obligations
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics defaults, currently 14 months
• Call recordings, if any are made: retained for 12 months, unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the following rights in relation to the personal information we hold about you.

• Access: you can ask what personal data we hold about you, and we will respond within a reasonable time
• Correction: you can ask us to correct inaccurate, incomplete or out-of-date data
• Deletion: you can ask us to delete your data, subject to any legal record-keeping requirements that require us to retain certain records for a set period
• Complaints: you can raise a complaint with us first, using the contact details below. If it remains unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We will not charge you a fee for making a reasonable request to access or correct your personal information.

We take reasonable steps to protect the personal information we hold, including HTTPS encryption on this website, secured infrastructure through Cloudflare, and access controls on our lead-management system so only authorised staff can view enquiry details. No method of storing or transmitting data online is completely risk-free, and we cannot guarantee absolute security, but we work to keep your information secure using current, reasonable practices and review these measures periodically.

This website is not directed at children under the age of 16, and we do not knowingly collect personal information from children through the contact form or otherwise. If a parent or guardian becomes aware that their child has submitted information to us, please contact us using the details below and we will remove it.

We may update this Privacy Policy from time to time, to reflect changes in our practices, the services we use, or our legal obligations. Any changes will be reflected on this page with a new "last updated" date at the top. Continued use of this website after an update means you accept the updated policy. We encourage you to review this page periodically.

• Business: Air Conditioning Highland Park
• Operating under: A fully licensed, insured and ARC-certified air conditioning business, Lic #83326, ARC #L160535
• Phone: (07) 5661 9525
• Website: airconditioninghighlandpark.com.au

This Privacy Policy should be read alongside our Terms of Use, which set out the wider terms for using this website.